workmate

Project type

  • Product Design

Company stage

Early Stage

Industry

Workforce Management

Platform

Mobile, Web

Location

Singapore

Intro

Redesigning the “Overlapping Shifts” User Experience on Mobile

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Case study

With user-centered approach, the goals was to create an intuitive interface for effortless workforce management while incorporating gamification.

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Problem

If Worker A clocks in at 10:30 AM, the system can’t tell if they are 30 minutes late for Shift 1 or 30 minutes early for Shift 2.

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The Goal

Allows the worker to select which shift they are on in the app, so that the system can allocate them to the right shift in the timesheet.

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Challenges

Due to the capability limitation from the system, the Helpster app couldn't allocate work to the right shift in the timesheet if a client is creating an overlapping shift in the SR.

Method

Designing a system where it can display the shift options, allowing workers to select a shift that match their job that day

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Result

After 3 iterations of the prototype and test in Indonesia, I finally meet the goals and confidence to bring the prototype and test it to the Thailand market. I went to Bangkok with the final version of the prototype.

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